Frequently Asked Questions
Is it safe to give online?
Yes. In many ways giving online is safer than writing a check in that an electronic gift cannot be lost or stolen. Online giving transactions are processed through a secure service provider. All transactions go directly the church’s bank account.
Why use online giving?
Online giving is a convenient and secure way for donors to give. It is cost effective for the church as it eliminates the manual processing of paper checks and cash.
What types of bank accounts can I give from?
You can give online from either your checking or savings account. This type of electronic transaction is sometimes called E-Checking or Electronic Fund Transfer (EFT).
Can I give using my credit card or debit card?
Yes. You can give online using credit or debit cards (VISA, MasterCard, or Discover).
Who has control and access to my online giving records?
You alone have control and access to your online account. The church finance administrator does receive notification when your online gift is made and what fund it is for, so it can be received and recorded properly.
There is the option to “Create an Account” on the giving page. What are the advantages of creating an account?
* Ability to view your online giving history.
* Ability to set up recurring gifts.
* Ability to save payment profiles, which allows your payment information to be saved so you won’t have to enter it every time you wish to make an online gift.
* Ability to Login quickly with a password.
Can I make a one-time contribution?
Yes. The system allows you the option of making a one-time contribution.
Can I make recurring gift contributions?
Yes. The system allows you the option to set up a recurring contribution, one scheduled to come out of your bank account at dates and intervals specified by you. You have the option of giving weekly, twice a month, every two weeks, once a month, or once a quarter. You have control to start a recurring gift, change it, or cancel it anytime.
Can I change my personal account information once I have set it up?
Yes. Simply log into the system using your user name and password and make the necessary changes in the system.
Can I review my online giving history online?
Yes. The site will allow you to view the history of your online giving. Please note that any contributions you make with a regular check or cash will not be reflected on your online record and therefore the online history report should not be used for tax purposes.
Will I still receive regular contribution statements from the church?
Yes. The church will continue to mail contribution statements to your home for tax purposes. These statements will show both your giving at church and your online giving.
When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested and will be deposited directly into the church’s bank account. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an e-mail confirmation from our online service provider – SimpleGive.
Are there any donor fees involved with online giving?
No. You will not pay any fees with an online gift. The full amount of your gift will be tax deductible.
Are there any church administration fees involved with online giving?
Yes. The church pays a nominal $0.24 per transaction fee for each online gift from a checking or savings account. The church pays a normal 2.28% merchant fee for each online gift from a credit or debit card. Because of this fee, we would discourage the use of credit or debit cards when making very large gifts if the donor has other payment options available.
What Funds can I give to online?
The system allows you to select one of several funds to give to. The church can add and delete funds whenever needed.
I have additional questions about online giving that have not been addressed. Who can I talk to?
For questions or suggestions concerning our online giving system, please contact our office manager at firstname.lastname@example.org for assistance.
To learn about our Memorial/Endowment funds to which you can give please inquire in the Church Office.